SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything perfect, there are never faults
Подвестки cool, but the chain is very soft
It came to me earlier, it's father and good quality
He got here long before, it's very cool
Hello Kitty and Friends Opening] Hello Kitty Play with us today We'll laugh and sing on this lovely sunny day All your friends are waiting for you, ready to run and play Everyone will gather round, this is what they'll say When we see your friendly smile you brighten up our day Oh, Hello, Hello Kitty, Hello dear friend Your smile is pretty like a flower that's in bloom Love is in your heart, it sings a happy tune Hello, hello Kitty Play with us today [Hello Kitty's Paradise Opening] K-I-T-T-Y! K-I-T-T-Y! Everybody say Hello Kitty! Who loves flowers in the sun? Or a party just for one? It's kitty ... kitty, kitty Who will invite her friends along? They could hear her play a song It's kitty ... kitty, kitty! If you don't know where she lives you've might of missed her And her papa and her mama And there's Mimmy, she's my sister! They're a itty bitty pretty kitty family But even though they're kitties they're like you and me Rainy days turn sunny funny wait and see
Very satisfied with my purchase, identical to the photo. Warm and very good price. I got here in 3 weeks and so I am very satisfied with this purchase. I already bought here and the vdd always get my orders
Delivery was fast, I did not really expect. Pendants are very cute, a chain of good quality, the lock closes/opens well. I recommend this store
Very nice!
I loved them, they're perfect, same as the picture. They arrived in time.
It came to Me as in the picture
It got to Me earlier and it looks good
I loved it, it's axactly like what they show, exclent, color and I get there before
Cute as described
Top for its price. Goods satisfied
They're just like the picture and it took me 3 weeks to get here.
Very beautiful necklace, just like in the picture, the quality is unreal
Just cool! Perfect
The goods are good, as in the picture. I don't know what to add. Long walked
Cute couple pendants, reached in 1.5 months, whole. Took for 100.99 rubles. Plastic is solid, like real Lego. I took it from this store only because of the chain, it's good (the detail itself, it's already a little tight)
All top. Advise INST: wxrim _ Meow
The thing is good, cool, cute, black бралp! Just as long as my boyfriend and I broke up a little while ago, meow! Instagram: turnitee
The pendants are very cool. They are attached to each other quite firmly on both sides. The chain under water does not turn yellow.
Very beautiful
Came at the exact estimated date and was in good quality!!!
Very beautiful!
super cute couples necklace ♡ the lego isn't cheap or shiny