SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I like it and my kids anjoy with it
Everything is as described, my daughter, I only found small but is perfect the toy.
All as advertised. Great buy!
Child and play in. Dry battery month it will enter.
very week delivery, took one week to arrive in the UK. beautiful but its really small.
My daughter loved
I'm very happy for decision for gift my doughter it's very happy and very fast delivery
Top for the price.
Arrived with 30 days, my niece loved it!!!
Very excellent, beautiful and fun for children
Good quality, fast delivery, kid is happy. I recommend
Very cute my son and very happy very fast
Recommend, is like the picture I bought the mini came well packaged took a little, fine.
Beautiful for the very
Size A4. Designs a drawing on the board. The child on it draws and sponge can be erased like, but thought more size. In general, I recommend
Kids מאד enjoy with paint it. Melody מאד cozy. Recommend! והגיע fast
Good store, break item, after sending the video of the item received break, the seller refund me in full.
item very small but cute. the little discs that go under the magnifier would be a swallowing hazard and dangerous to a small child
Nice, the boy played a couple of hours
Exactly like the picture, arrived at 10 days
Product excellent arrived less משבועיים ארוב well and good quality. No Xiamen in paid almost 200 chess on it. Recommend!!
Very fast shipping received in 10 days identical to the photo I highly recommend very good store
Great store, product arrived before schedule
Cute and working. Recommend!!!
It was my first purchase here and I arrive super fast in less than the days it appeared, I'm sure my son will love it, the package was very well protected. Congratulations
thank you so much for the speedy delivery,very nice product!!
Very good product, delivered in 3 days. The little children are delighted.
Pigeon Pigeon with 3 shapes, color box, notebook and mop medium size, suitable and violin in which music is estimated to control the directions of the
Kids loved it, it’s shorter than expected but fun for young kids
Very good recommend this store
Perfect! Small but perfect
Cool, it's small but works well. thanks
Product very successful-my daughter daughter three and a half and it מעסיק it really beautiful
smaller then i though but very nice kids loved it
looks great! thank you store
Supplier amazing!!! Super attentive!!!
מהמםם girl מבסוטה
Toy arrived very early. Super point!! Full and true description.
Arrived in 8 days!! Live in RS, all right!!
Super fast delivery. Lovely toy, recommend.
The game is very beautiful and distinctive, its quality is good and the picture perfectly matches the bright colors of my child loved by many, the store is very helpful and fast to reply all thanks to this
Sifati JAAA unchalikmass Judaa zòrmas arzimaydi puliga òlmagudek foydalansa bòladi Shu Pulga boshqa NARSA olgan yaxshikan
I recommend product and store.
The daughter loved, arrived fast and well packed. The eraser not goes well but all out with a damp cloth.
Excellent product, very fast delivery
Amazing product. It's very fast!!
A good table, a small one. everything in the kit works. it comes without batteries. it corresponds to the description.
Products of excellent quality, and exactly as advertised, tested and approved, like, can buy without fear, recommend the product and everyone!!!
Great product, excellent value for money arrived in Rome Italy 10 days super store which I highly recommend. Thank you seller for the large supply
Product dazzling! Just like שתיאור!