SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice designer! Came very quickly, probably in the price included express shipping.
Good
The goods are not received.
Super! Supplied in less than two weeks, son is very happy. Good quality
wonderful toy. Love it. thankyou
It took almost 10 days. Oh, that's great. Very entertaining. I didn't have to contact the store.
Super. Thank you
Very good quality and fast delivery
Excellent designer
esta genial buena calidad a mi peque le encantó, súper recomendado
Product excellent
Game really good. הנכדים loved. It's fast. Packed well. Recommended
O produto é como descrito, e a criança ficou muito feliz pela prenda.
Thanks to the store came the designer safely and safely. Delivered quickly, despite the holidays and weekends. The child is very pleased.
Good quality
die Lieferung war sehr schnell.
great gift for kids!
качество деталей отличное 100% , шуруповер работает отлично, ребенок очень быстро развивается с этим набором.
meu neto adorou.
Great quality product. Arrived fast.
It's the second I ask to give away a nephew and I'm sure he'll love it, it's very good quality-price recommendations 100% excellent store.
Good toy
parfait merci
Haven't opened yet
An excellent toy, a slightly crumpled box, a small clip of plastic (most likely it's a delivery problem, but the functionality does not affect). Recommend.
Corresponds to the description
produto chegou bem embalado, dentro do prazo. o presente não foi dado ainda mas parece ser de boa qualidade.
Received in 7 days in france, niquel My 3 year old son loves a lot
I like Me
As on the website, The only problem, I did not receive my welcome gift that I chose. Otherwise everything and ok
Came very fast in perfect condition.
FAST SHIPMENT
Excellent designer
Made qualitatively-the plastic itself is good, the drill is untwisted and twisted by pressing on different ends of the button. I never regretted buying. To Moscow delivery 11 days. The son of 2.5 turns himself, he liked it. Batteries are not included, you need 2 finger.
Packed well, checked everything-nothing broken. I'll give it to the new year. Buttons on the drills are comfortable, I think children's fingers will quietly Press.
Well packed fast delivery
It's just like. I'm sure my girls will enjoy it.
Everything went like in the photo. Thank u
Sends very fast and neat I recommend this store
It's a gift for this Christmas. It's come super fast, 10 days. Very happy also with the good packaging. And it looks quality from what it weighs.
I was expecting a bigger activity board but the truth comes very well packed and very complete as the product image
It hasn't been used yet but it looks great.
Lovely toy as described I am sure my kids will enjoy it
looks good. havent opened it yet as it's for christmas
Excellent. Well packed arrived early Super recommend.
Muito legal!!!!
ótimo produto recomendo a todos!
fast shiiping . got it within a week
Great product. Arrived in 2 weeks!
Minha filha amou, as peças são super resistentes !