SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Seller wonderful
Thanks to the store free was fast
Looks exactly as on the picture, Thank you
Super Like again.
Perfect for what is
Everything ok, thank you very much
Dazzling
Haven’t used it yet but looks like the pic
The descriptions and photos on the product pages are very accurate, and the package arrived in less that 5 weeks. I'm anxious to use these with our window grooves, shower door grooves and our sliding glass doors on both sides. Each of these areas need some extra care right now, and these cleaners will be perfect for Spring Cleaning. I recommend this store and the Seller for the variety and number of some very effective cleaning tools that it stocks The Seller is helpful and generous.
Long no Noosa
Fast delivery goods consistent with your order delivered in perfect condition. Strongly recommend this store.
Perfect
True to what it indicates.
Excellent would recommend
Everything is fine.
Ok
Fast delivery!!! Cant wait to use it
Exactly with the published. Good purchase, lack to try to see how the product goes. The handle is plastic, in the photo it looks like other material
chulo igual indica el vendedor
As described
All as in the description, but I thought that the sponge for Windows is more in size (
Fast delivery, then I will complement when I use them, all as in the picture.
Ordered and paid on 26 November 2021. Received on 15 December 2021 in Singapore. All items received correctly without damage. Thanks.
Great, very clever! Allows access to difficult places, I love Thank you to the store
All as in the photo, everything is fine. Delivery faster than I thought.
Pretty comfortable thing, I used to wash the frame on the balcony. With her task, she managed well, came at the stated time, even maybe a little earlier. Recommend
Thank you, I think that a very necessary thing.
I haven't tried it yet. But a little cool thing.
It reached Israel in 3 weeks. The track was tracking. Corresponds to the description
Ordered 11.11, came ± 03.12 in total parcel with others order from China. The rag is quite tough, maybe it's good), but usually such pans from the Gary wash) At first, I did not put it correctly)) photo one, then I looked at how it should be)
Cool gadget
top
thanks fast shipping
Thank you very much for the fast delivery. Everything is as usual in the description. Comfortable thing. Washes between Windows well
Щеточка хорошая, есть дополнительная насадка, в деле ещё не пробывала, продавца рекомендую! Доставка почти месяц,
It's going very well, it's come faster than I said, I'll buy again.
The product performs its function. They don't weigh much and to clean the window slots goes well.
The parcel was 1,5 months without tracking until tried in the case
All ok, shipment received in 15 days
The goods received, in the sponge did not correctly punch holes, in two is not sweet. We have to redo it. There are 2 sponges. In general, I'm happy, I did not use the work yet. Thank you store. Recommend.
A wide range of applications, both for washing window frames and for the kitchen
Delivery is not fast. About how to clean up the report later.
Excellent! Very useful and effective. He arrived quickly. I recommend the store.
Thank you!!! I look forward to you new solar toys!!!
I arrive sooner than expected, not yet proven but seems consistent
Chegou em ótimo estado. Testei e a princípio limpa bem. Para um produto barato cumpre o que promete.
Very good help in household. I can only recommend!!! Thank you
Cool thing, washcloth is dense, fixed well
Very nice works perfect and has two spare parts, be careful because it stains when wet or left in sinks or sinks
I don't use it yet but it's just like in the picture I liked I'm gonna see how long it lasts I'll try cleaning the rails out of my window