SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It took time to arrive but came very well protected, it is just what is described and very good quality, I recommend, just check the wrist measurements very well
see our new itmes and with big promo jaqubstore.com
The store sent very fast, it's very pretty and looks tough. Thank you very much I am happy with my request
beautiful and best quality
nice bangle. shiped fast.
Beautiful! looks just like the picture. I will buy more.
заказывала 30 марта пришёл браслет 1июня Я ждала 2 месяца , и что я получила браслет со сломанным замком. Спасибо !
очень понравился браслет, выглядит отлично, пришло очень быстро, до Владивостока за 2 неделе
superrr.
Очень красиво и очень быстро пришёл)
Accurate but smaller than expected
Good
But ai to look size
Браслет красивый, соответствует тому что на картинке!
après l'utilisation je vais donné mon avis
awesome
Хороший браслет, беру на повторе, застёжка только не сильно фиксируется, сомнительно с носке до этого проблем не возникало
Посылка шла 3 месяца. Браслет красивый но застёжка очень хлипкая.
СПАСИБО БОЛЬШОЕ! Очень красивый пришёл очень быстро !
Magnifique bien reçu rapidement, a voir dans la durée dans le temps.. mais jolie bracelet
Okay
Очень красиво
molto bello!! è arrivato 20gg in anticipo
good. generally good. good quality. I'm satisfied with the product. I can go out getting all dolled up with after covid. I'm excited to have gotten a good product. hope your business is going well.
Es una linda pulsera, mide de ancho 6 ml , no se ve corriente al contrario es muy linda de verdad, no cierra con tornillo, cierra sola al apretar y ajustar como se ve en mi tercera imagen, tenía miedo al recibir mi producto por que compré por primera vez pero me he llevado una gran sorpresa bastante agradable, estoy muy satisfecha con mi compra y se las recomiendo ampliamente ahhh mide 20 cm de largo!
De qualité. Identique à la photo
Great product
заказала 26.02, получила 23.04. браслет красивый, спасибо продавцу, рекомендую
A bracelet came, beautiful
very very nice!!!
Good product, looks like the photos. Had no need to contact the store, it arrived within its intended time. Would buy again
Lo mejor, excelente calidad. Envío rápido.
браслет хорошего качества, очень красивый, но на тонкую ручку! застёжка слабоватая, но может на тонкой ручке будет и хорошо) в целом за эти деньги очень хороший браслет)) Пришёл достаточно быстро)) спасибо продавцу!
Пришёл в РБ почти за 2 месяца. Очень красивый, на руке смотрится аккуратно.
Received one with a non-functioning clasp but I got fully refunded by the store, thank you for that.
muyyyyy bonita pero muy lento el enbio
Very cool, delivery a little more than a month
Хорошее качество,быстрая доставка.
браслет пришёл с поломанной застежкой, деньги вернули,спасибо
цвет более темный,только на узкую руку.
It arrived well and fits the description
like these kind of bracelet looks expensive got one without the stones in just like pictures came quick no problems
Thank you very nice quality
Quality is excellent, beautiful bracelet, I will order more
It's really amazing. very nice.
Браслет красивый,без дефектов.Застежка очень плохая,слабая. При покупке обратите на это внимание. На тонкое запястье.
Lovely
zamówiłam dwie szt i są identyczne jak na zdjęciu,w jednej jest zepsute zapięcie i ciągle się odpina
норм ,носить можно
Оттенок не совсем « розовое золото» а просто розовый. Качество среднее но впринцепи нормально