SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As advertised, happy with order
Parece una herramienta inútil, pero verdaderamente es una herramienta necesaria para limpiar las canaletas inferiores de lo marcos de las ventanas correderas. Artículo y vendedor 100% recomendable .
Never received item - got lost in post, but store gave full refund
Item received in condition. Looks good for the price paid. Works well on aluminium window panes.
Спасибо. Доставка в Австралию 2 месяца.
Folds easily. Clean it up. Delivery fast
The order was received in 3 weeks. The product corresponds to the description. Quality is good. The scoop is stored in the handle of the brush. Product and store recommend.
Заказал 26.08.21-пришло 27.10.21,трек отслеживается некорректно,покупкой доволен,ещё не пользовался может позже добавлю отзыв,всё как в описании и на фото,продавца рекомендую СПАСИБО большое,с продавцом не обьщался поставлю все 5*
It's interesting. I did not try it, but I already like it. Thank you.
No instruction, but I figured it out. And since in the picture.
The track is hanging in the customs area, and the goods at the Post Office are ready to issue. Let's see what this miracle of technical thought can do.
I have received it in a short time it seems to me a great item and of great use I am happy because I think it will have a good result thanks to the store well packaged wine
Producto corresponde a la descripción, se ve de buena calidad, esperemos que dure mucho.
It hasn't been used yet. All as stated. Good luck to the store.
Perfecto
Seller recommended. Product delivered on time. Need to use the product and check.
received in 20days.. look good but not try yet, thanks store
I haven't tried it yet, I just got here. But it looks great.
Great, super practical and strong, looking forward to proving it
Llegó muy bien embalado,igual descripción.Me costo un poco saber como se ponía,no viene con foto de explicación,pero contenta.Falta probarlo
It took little time to arrive in Mexico. Cleaning supplies came in a bubble wrap envelope! They look good, I hope they work as presented...
Cool thing, came quickly to the Mail. We need to take more!
It all came as in the photo. Quality is not bad. in action, I have not tried it yet
Towar zgodny z opisem, szybka przesyłka, paczka bardzo dobrze zabezpieczona. Dziękuję!!
I received quickly with other goods. Many write that the holes do not match. The main thing is to correctly fold the sponge itself.
Very convenient and effectively washes, it's good that 2 napkins, wet mine, dry wipe, napkins are easily rearranged.
Quality and convenient in use goods. The cleaning part is quite tight-hard. Great stuff. Thank you to the store and staff of the store for excellent and necessary goods and excellent work
I received it before the date indicated, I still have to try the product but at the moment I arrive in perfect condition and it is equal to the photo
Arrived in 25 DD. Yet to try but still match the description.
Three weeks to Moscow .. Thank you store. For hard-to-reach places in window frames.
received them today and it correspond to the description. they are beautiful. I am satisfied with my purchase. I recommend the store and the product. Thanks
Perfect and very comfortable to clean.❤️ Thank you store. Very fast shipping
Всё как на картинке
nice
It looks the same as the published product. It fits in my window rail, tight, I don't know if I have to wet it. It doesn't clean on the sides, but it does in the center.
estoy muy contenta con la compra, es más grande de lo que parecía.muy bien embalado y llegada muy rápida. ahora solo falta probarlo, muy buen vendedor.
Щетка пришла за 14 дней. Качество нормальное, в деле еще не проверяли
It's a little scratch, I don't know if it'll scratch the rails on the windows.
Good quality of the. Materials at a pretty low price arrived in 10 days works pretty well to clean the window profiles
Посылка пришла в срок. Пластик крепкий, вставка из плотного материала, похожего на войлок, можно менять. Пластмассовая часть раскрывается.
Nothing to say, now I have to try it. Then I'll tell you.
The goods are good. The store is very decent, I recommend to everyone. If there is a delay in delivery then the reason is Russia post.
Not a bad thing, it will come in handy, in the case until I tried
Less looks than on the store's video, in the case has not yet tried
не пользовались еще. пришла и пришла. теперь думаем зачем купили)))
Perfect. Not tested yet, but it looks Ok Fast delivery. Good store.
Correct size for window cleaning.
The track number of the parcel lay off delivery to Moscow took three weeks.
Comes in disassembled form, assembled Elementary. In use has not yet been, I will add a review later.
пришло в разобранном виде. непонятно как собирать. дырки не в нужных местах