SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent. Thank you!
Thank you)
Cool piece
Good Goods
Cool thing! The printing is bright, everything works.
Everything works
Thank you very much.
Good Printer, prints qualitatively
Works. The functionality of editing formats is scarce.
thanks
It works perfect, it came fast and it's easy to install
Quality goods, reached quickly, do not remember. Everything is very cool, everything works. The only thing, without the internet you can not print. (for me it's not critical), but keep it in mind
Very practical, it was a gift for my daughter for school, her impression is not as sharp as the Paperang p2, it is anyway very useful and pretty.
Arrived fast and undamaged. Good product but the app has some bugs, maybe the updates will be corrected. Works best with iOS than Android. Thanks to the store.
Everything came on time, it works fine
I took it as a gift, it came in a week, everything works
this is amazing it took about a week and a half to arrive I'm in America that makes a difference. it takes great pictures and everything can just fine in it this is a great way for me to capture memories without having to store everything on my phone so I'm grateful for it.
Took a day earlier, as in quality I do not know took for a gift
Everything is super!!!
Good
Accurate
Great product, gift a success,'s shipping came quickly, are not fully understood, have Belt, the size of such as cash register
Happy Child, quickly entirely understood, the only downside is the service it changed, for whatever reason, and had to go for 20 km from the city, to pick up
Fast shipping!
Works very well.
Is the third printer buy, already gave days away because she is perfect! Super recommend
Very cool device quickly and easily connects to your phone. Fast shipping to Poland in two weeks. All works without problems. Thank you stores.
Simply Wonderful
The printer is fine for the price it is worth, the image is not very good resolution, the dots are very noticeable
The goods were not shipped, it was not at the site in Russia, express delivery, having spoken with the store, it became possible to open a dispute and return money. Thank you seller!
It's accurate.
Very practical to study or write notes, but you have to ask the store to activate the printers to work outside China.
product arrived fast . tnakyou
Funny toy. The standard cash roller in width is suitable, but it is necessary to wind-it does not moisture the thickness of the roll. Not more than 30mm in diameter. Prints quite quickly and resolution-you can print Spurs
Cool. Downloaded the app from Google and immediately everything earned.
Ideal, everything works very quickly.
Cool thing, now you can easily mark my numerous boxes
It prints good but in some countries, you can't connect to the aopp and need to download a VPN. Please check with store before buying. Other than that, it prints well. The sticker paper might gt some getting used to, to peel off .
The printer itself is excellent, but here is the application for printing on it, the curve!! And terrible. There is no function to increase the font, I can not print a check normally.
Works stupendously
Cool printer!!! Everything works))) the daughter is delighted!!!! I recommend
Lovely little printer, arrived in 2 weeks, clear instructions to install, watched YouTube video for operating, I would recommend. I did not communicate with the store as there were no issues
все пришло, вроде заряжается, в работе не проверяла
Not used yet it is to offer Christmas so I would know at that time
Cool thing)) but if there is an opportunity, then take more resolution
Принтер просто огонь. Очень понравился. Даже не ожидал такого кайфа полученного от мини фото. Которые всем нравятся. Фото конечно не с фотостудии , но качество приемлемое. Короче спасибо. Очень доволен.
Prints. Batery
Good
super fast shipping. it's the second paperang printer i purchased from this seler. recommend!
Amazing!!