SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Received quickly on time I test and I will give 1 additional review
Llego muy rápido y tal cual se describe. Al imprimir fotos la calidad no es muy buena. Pero calidad precio esta muy bien. Viene con un rollo de papel integrado
Communication with the store is very good. He solved my doubts quickly. I haven't tried the product yet. I hope everything is right.
Very fast shipping. nice gadget, already ordered another one for my nephew. Simple to use, good paper quality.
Everything has come, prints, likes, it turned out to understand.
Great printer. Fast delivery, receipt at the cash desk in five. Can print on normal check tape. But the printing on the tape is slightly worse than on paper from the printer kit. From the program there is the ability to print PDF files. There is a document editor similar to word you can create formatted text, tables, drawings. Printing photos on quality as in newspapers from last decade
Товар пришёл быстро. Не мог синхронизацию сделать с телефоном. Разобрался.
The printer liked, silent, fast, excellent solution for printing checks, coloring, stickers, even pictures are not bad. The quality of course is not a photo printer, but the thing is cool for all pictures.
The parcel arrived quickly. Got in five. Charges about 30 minutes. Tried to print on the receipt tape. Quality is worse. for children is excellent.
Very cool gadget. Stickers prints Super
This printer is just fire. No words. I bought a child, kapets now and myself hunting
Well received, shipped quickly, exactly as picture and description
Everything works while, I print checks on it as self-occupied, will go shorter, my wife printed on the seasonings of the stickers are different)))))
Продавец во время отправил заказ. Пришло всё быстро. Принтер нам понравился.
Great, like the description, it took a month or so to Canary Islands, quick to install the app, I printed an app tag and a photo of my mobile and it comes out great and very fast. There was No need for communication with the store. Recommended.
Very fast delivery, accurate! Wonderful product, very happy! Makes beautiful prints, exactly according to expectation!
It`s working. I try under windows, print is strange.
I liked the gadget, thank you!
The printing is bright, contrasting.
no está nada mal tiene muchas fotos. lo malo que las fotos reales le cuesta por lo demás está muy bien
Very simple and convenient device for printing stickers.
Super fast delivery. Well packed. It's going super good. Very good pictures. Nice to buy.
Perfect
Très bon produit, la livraison a été rapide. Le paperang imprime rapidement et silencieusement et les photos sont plutôt nette.
Came in just a few day. Works great. thank you
Он прекрасен. Очень быстрая доставка, простое управление и хорошее приложение, в котором разобрался даде ребенок. Дети сами печатают себе раскраски с симбой и бравл старс. Очень довольна покупкой.
Everything works.
Я очень доволен
Cool One
Goods to very fast
The product corresponds to the description. The goods are made qualitatively. The store sent the goods immediately. The goods reached Novorossiysk quickly.