SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The material is the price foremost well
Very nice watch and is not small, what cool wyglada. Recommend salesman
Let's go.
Watch received in 3 weeks in France, well protected in an inflated packaging with cylindrical bubbles, it is in accordance with the photo, and we also receive the instructions for adjustment. Stopwatch, date, and alarm function, setting 12/24 to suit everyone. Happy with my purchase
Zamovev other times (the floor once the castle is not finished, the cat is turned). Yakraz to school. I recommend it.
Thank you
It's very nice.
Super)
Very nice, it took me 3 or 4 months to arrive, but it was for the parcel
Very fast shipping, safe packaging and product according to advertised. Recommended 100%
Muy Lindo, super recommended
Exelent product. It's just as shown in the publication. I recommend it. Very good packaging by store, good to protection
Super
Much more beautiful than I thought, works at 100, I certainly recommend the store and will buy again
The watch is very good, came quickly
Very beautiful, I just like the color under the sandals!! Packed in air package, delivery less than two weeks in the national team parcel. I can not say anything about the clock itself-I use it in the summer, and I need only time. In general, I'm happy with the service from and to!!! Thank you.
very good and well packaged
Received
Very good product, arrived within, super indicate
Neummovirniy godinnik! Priyshov is a theft of an inflated packet. Robochy, hang on. On the dotik, colir is going on a date. Easy to sew, I'm in the grip
Good quality product and meets the advertised. You can choose the color of light and still has audible alarm!
доставка стантдартна.опису відповідає.
I loved them. They're very pretty just like in the picture.
They arrived in very good condition, they are very nice
How to advertise, very pretty
Nice and the color is good
Excellent article
Exelent product
Fast shipping and very good quality!!
Watch cool! Suitable for a sports image. They look a little like toys, but I liked it. According to the instructions, it was easy to adjust.
Very fast everything and well, I love it, the color, the texture and you can tell it lasted quite a while
As expected to be
Very beautiful
It's very nice.
Watch Super came on time
Delivery 34 days to Samara, the goods are satisfied, packed in a container, thank you very much
super article bien emballés je recommande
Everything is super! In principle for its price everything is fine)
Tops are like, will make the test if really and water resistant
Beautiful though I didn't get the color I asked for rose gold and they sent it to me mamon, it's nice and functional works very well I'll order more.
Amei! qualidade é boa pelo preço.
The product arrived super fast and appears to be good, will test.
percent
Like in the picture. It took a little less than 2 months to Colombia
Came right product great quality
Same as advertised. Chegol okay.
Loved very top
perfectamente embalado. Son muy bonitos. Con instrucciones en ingles
I received the order. well, went very long 1,5 months.
Watch cool. The truth had to sweat with the setting, because the instruction in English. The backlight can be installed in any color, I liked the flashing. There is an alarm function. The strap is plastic, I do not know how much is enough. Packing chic. First time I see the clock so packed.