SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great! Great! The stick a little short, it should take one more stretch. Fast shipping. Very satisfied with the purchase. Product and store 100% recommended.
Is Super Petty well q phenomenal, and meets its function, the only bad thing is that the stick is very short, measure 1,57 and stick touches my chest, well it for my partner will be complicated to use.
Awesome product & it's the second time I buy it! Recommend!
Truth is that it is practical really liked it now my trouble bad truth that is nicely But clear not is the same and the normal it is true it's okay best mop than expected
Mop a blast!!!
Shipping 3 weeks, courier brought home, packed in boxes whole, all parts in stock, even one does not understand. явообщем good price quality and service.
Everything is fine. Not clear, though, why of Israel in Israel, delivery two weeks, well, not so.
Thank you very much to the store, zag is a wonderful job. The order came with a little delay.
More small than that looks like video, but very nice smooth fine of from the the handle wiper שקצת loose סהכ fine nice weekly to Israel
Mop good, a second time from this store, first time for himself, now friend asked order, and is also satisfied, definitely 5 points)
Dispenser top, assistant בשטיפת ריצפה. It fits לחללים small, and without waste a lot of water
Good product for the second time
Everything came to life and safety, thank you, I recommend.
Corresponds to the description
Very compact and very useful. It occupies very little space and needs little water, so it weighs very little when transporting it (it has no wheels). It runs smoothly and cleans the surfaces very quickly, leaving them quite dry. To empty it is very easy because it has drains in the bottom, completely stagnant, so it has no loss. The mop stick is a little short, it only measures 120 cm, so if you're tall it could be uncomfortable working with it (not my case). They would not be more than given the option to buy the stick with one more component, which would lengthen it 20 cm (van 4 component s threaded). The shipment was extremely fast and as indicated. Highly recommended.
I really liked the mop and bucket that went to it in the kit, there were also a few more rags in the set, I think it's worth my money, so I recommend the store all good day and nice shopping)
The order did not trace, went in 18 days, brought home. The bucket is good, it does not leak. Mop comfortable, washes well. The bucket is not enough, when immersed, the rag does not get wet entirely. In general, the purchase is happy. Recommend. With the store did not communicate, there was no need
Very good for the price . compact and easy to use
Product מצויין, it's very fast
It came to Israel quickly. Delivered the box to the apartment for free. Small. Just above 2L water bottle. You need to adjust a little. I'm tall. And I have a small mop. Not very convenient to wash the entire apartment. My back hurts. But if, for example, one kitchen, it's very good. There is no fastener for 2 small parts. They can fly, but they do not affect the work.
Cool mop
I arrive quickly to Catalonia (Spain)
Perfect everything okay
Cómo pone
It took two days to arrive
all good. express delivery
very nice good quality fast shipping
Simply Perfect!!!!! Thank you thank you thank you, really חיכיתי ordering, ומאוד very satisfied!!!!!!
Was a bit wondering how to assemble few things since instructions aren't given, but it's not hard to figure out after 5 mins or so. Otherwise product is as described. Very portable indeed. Though I'd love if it had more velcro for the flathead mops.
Perfect I ordered it on Monday and it was delivered to me on Wednesday.
Perfect as description very fast delivery and perfect product
nice and good product!!
Good product, tested and I like
Washing the floor is now a pleasure))))
I bought it for my mother because it costs her a lot to drain the traditional mop and I have to say that she is very happy with the purchase, bulges very little and can be kept anywhere
I haven't tried it yet the cube is small the mop looks good quality and super fast delivery in 24 hours had it at home
Very fast delivery. Good product
genial
I'm coming too fast, kiddo. Just as I described.
Fast shipping, I arrive well packed and in perfect condition, I have waited to say because I wanted to check how to use it and I must say it is very practical. You scrub well, dry faster and the perfect floor is left.
Everything perfect I recommend thanks to the store
I love it. Easy to use and fast. Access all difficult sites well. I would definitely buy it again. I recommend it because it makes cleaning easier and quicker
Correct
All the best, still not tasted, but looks stable!
Excellent bucket. I really liked it. Thank you store. And so quickly delivered. I didn't expect to.
Good
I love it. The Cube is small but you can put it in any rincon does not occupy nd of space.
perfect and fast shipping
I arrive in time and just like in the picture
Excellent quality