SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
received refund
Just like in the description, shipping of course lasted, but Kharkov get up, unlike Russian хуесосов, those on raspidorasilo))) so that safely) and meet руzкого выблядка nabeyte him ебало, all good)))
Excellent product and quality
fast delivery item good as described
It has good quality and has glue to keep it fixed, plus it comes with an adaptation for your cell phone.
All OK
Of Excellence
Useful, small but tough, depends on tastes.
Ok
All good
The goods didn't come. The store agreed to return the money.
good magnetic strength
Like it a lot. Thank you
Amazing product.
good
Excellent. Holds, small, comfortable!!!
Waited a long time. So the order did not come
but not really hold the big phones
Delivery fast
super fast delivery, and good quality, recommended. thank you
Everything works, the cover is glued without problems. Holds both vertically and horizontally
Delivery to Kiev three weeks. Through the cover nillkin magnet is weak
Ordered 14.12. The order went 20.12. the clothespin is strong. It's like a strong magnet. The case is plastic. Looks ok. I haven't installed the car yet.
super polecam
Everything works, the parcel knew more than 2 months
спасибо. качество супер. держит хорошо, наклеил прям на телефон очень крепко сидит
ļoti labs
Delivery of goods was two months-very long. It looks like the parcels from China began to deliver on the turtles. The holder itself is normal, the phone holds tightly.
מוכן מצויין!!מוצר ברמה גבוהה!!
Perfect this one fits very well to the ventilation grille of my car while others fell to the first back of donkeys or hole
Delivery took a lot of time
Got everything right and fast, unfortunately not work very well in my car air diffuser, but the ad me alertava that was not compatible, anyway the value was small, but have problem
Looks good, I haven't tried it, but I think fine.
Here came a svidshe Nige peaked on the site. I will be probuvati in Dili
very strong hold.
parfait bonne tenue
The magnet is powerful, until I checked in the car. If it is bad to hold, I will write
Держатель хороший, но он заходит очень глубоко в воздуховод, учитывайте конструкцию ваших воздуховодов
bon produit
The parcel received in 3 weeks The quality is very good Recommend
Good qulity.
Everything came intact, the phone keeps well!
Quality is good, the magnet of the cosmetic is strong, of the minuses-it went long
Good thing magnetitis fine
Fantastic!!!
Quality is super. The phone keeps perfectly. I did not communicate with the store.
iPhone 12 Pro Max держит отлично (магнит на чехле, предварительно обезжирен)! Маленький, аккуратный, бесшумный - очень довольны!
Waited 60 days the goods did not come. Opened a dispute. The store pulled Time for a week did not agree to return. As a result, after the trading platform itself was connected. The dispute closed in my favor. The money was returned within 2 days. I do not advise this seller.
The magnet is very strong, high quality. Very fast shipping .
Without a Cover keeps perfectly. Under the cover is no longer so good, but I will use it