SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very happy with my purchase and your fast delivery. Thank you.
Thanks!
Cool Robot Thank you
Muy Lindo easy setup
Cost significantly superior quality. Product description and the same product. Satisfactory purchase.
Batteries Not Included, parcel received until it is not known whether ..
Normal toy for child bad that long in the Russian says
Thank you very much for that time change the English language Russian menu
Good Robot, Syn
nice
Merci, merci,merci
The goods are not delivered, the money was returned
my daughter like it.great item
great robot talk rus i like it my son love it very cool
..
all ok thanks
Fantastic product, very fast delivery, thank ynou so much..!
Excellent, they work properly, only they are very limited and have no tracking sensors to identify where you're talking about.
The goods came perfectly packed and very quickly. Unfortunately there were a couple of technical faults, but the store is very quick to respond and solves all problems. Great seller.
Okey Working day girls romper forward to get beyond ㅎ
Great robot! I buy the second-favorite toy of the son for the last half-year (now he is 1,7 years old)
Great, better than I thought. They are Spanish and my children adored him
Cool Robot, the child liked, everything works, came quickly. The stickers were as a gift.
Cool toy child satisfied
Good very good
All Hood
Very quiet!
The child liked, thanks for the gift.
VSE atlicno Servis Super savetuiu etot Magazin
Very small
отличный товар, очень быстрая доставка, всё работает отлично , рекомендую продавца всем
Normal robot! Everything works. Teams take it. But children don't understand well. It would be super if you could still gram it. The kids are happy. Recommend.
Great robot toy. Cool answers and reacts to commands. Children really liked.
Very good. Thank you.
The toy really liked the child! 10 points out of 10 all Super. the store is good and polite, I recommend this toy to buy!
Figure Three Children very smiley children while well have 놉 is.
생각보다 많이 좋아요
I'm happy with the product.
Toy for idiots
Is OK!
Product according to the ad. Recommend.
Fast Delivery
Teams at Russian. The baby is happy.