SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Flying is fine, more fun than with quadrocopters
Gorgeous! Flight very well and very high my son is fannnnnnn!!! Thank you
Came without a box, but packed well. Visually everything is in place and whole. They haven't tried it yet.
Hello, my friend, as in the description. Thank you.
Very long delivery-1.5 months to St. Petersburg. The plane itself is fine. But gets stuck in branches
It came whole until it started
The plane is good for its money, charging to grab for 15-20 minutes, with a strong wind will not cope
I liked the children very much. They were delighted.
Wonderful
Prishol-pomped
Put the gun down. Perfectly implemented. all as in the photo and video
The goods came without a box and broken.
Recommend
5 star service!
It toscana some day to manager the order, but afferma that everything worked fine and I received The plane earlier than The Planner date.
looking good but I don't try it yet
Delivery is fast, I ordered my grandson for a gift, thank you to the store, at my request did not pull, sent quickly, it also arrived very quickly. I do not have any claims to the seller, everything was packed qualitatively and competently, but it seems that in the process of delivery on our parcels, they just walk their feet, the box were The plane itself is exactly the same as in the photo and video, the motors all work, it's a pity to check where so far. As we fly, I'll add a review.
Looking all good
Nice!
The goods came quickly, regardless of the load of delivery. Although I came unfortunately with damage, because of delivery services. The store returned the money, for which special thanks.
Everything has come and seems to even work, has not yet launched, a gift to the child for the new year. Seller recommend.
Buen avión para iniciarse en el aeromodelismo. A pesar de tener movimientos limitados vuela bien y es divertido. Con un poco de práctica también se pueden hacer loopins. Recomiendo comprar muchas baterías para poder disfrutarlo.
Shipping is took longer than the products will be well without Adjustable paper easy long data on the branches Android takes a careful or led shenzhen
Everything corresponds to the description! The plane cool wheels and stabilizers after a couple of falls fell off, Super Glue all decided, and so all the rules. 6 the child from the second time learned how to manage, but you need space something like a stadium, in windy weather very much falls down so that it's more than once lost.
very good toy
Excellent condition, arrived in 1 week, good quality, flexible and impact resistant as assures
Fast delivery, good packing, all is normal
All as in the picture, in flight has not tried yet, the weather does not allow. I think the grandson will be happy with the gift! Came well packed in colorful box!
arrived fast and in good conditions
Had it than well flew very satisfied with Overseas Shipping relationship with somewhat time long one comparison and quickly came and think with
good
looks good don't know how good as it's for my grandson for xmas
Husband too pleasant work included. ㅋ ㅋ
The best investment is 1932 rubles this month, I recommend the wheels to glue, because with a hard fall in the grass can fly out and get lost (like me).
Order better in the box-the package was crumpled together with a part of the wing, in principle, the speed does not affect, it was fixed overnight under the press. The front wheel keeps badly, lost on the first day. Not deadly. For my money an excellent Toy, though, children are not very interested, but I'm delighted.
excellent
Wonderful. Everytime again. Many thanks.
excellent
Delivered quickly, all the whole expected a better quality, prickly, gidenko. I haven't tried it yet.
Cool) on the remote immediately built the antenna for more communication range. There are no closes and there are no nerons, just two motors, and behind the aerodynamic form with a set of speeds, the model rises into the air. Strong enough.
It looks great! They haven't tried it yet!
All right, all perfect! I recommend buying extra altiro 1 or two batteries
Took a little time, invited 2 1 new arrival fast second arrived late but product Superior!!!
Everything is fine
Всё как в описании. Прикольный самолёт, муж доволен. Продавца советую. Отслеживается
Packing damaged but goods whole and cool
Great and surprising given the price
Cool plane, the child is delighted.
Hard to control it although is it very resistant. Overall we are. Happy with the drone.
very good