SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent goods for the child. I 've been painting all night! Batteries in the kit do not go. Interesting toy. Delivery fast
A small gift, I thought it would be more
Everything works, only sorry for the batteries are not included in the kit and when you turn on the projector, the music does not turn off and does not turn off, so the batteries will will will
super zabawka!!!!! dzieci wymyśliły odrysowywanie na kartce i potem kolorują, też się da. polecam każdemu
הגיע מהר מאוד ממש נחמד המלצתי לעוד כמה אנשים נשמח לקבל קופון הנחה למוצר תודה רבה
A wonderful toy for my 4 year old I love
Very lovely for children arrived ahead of schedule
Fast shipping is super small but according to purchase
Is very small, but I loved. Very beautiful and good quality.
Fast delivery. Good quality for this price. It’s a little bit small but functional.
produit au top. mes enfants adorent. vendeur très professionnel qui réagit tout de suite en cas de problème, merci à lui.
A cool and interesting children's gadget is very good and convenient to repaint pictures, which, by the way, are very small in the kit. Just a great idea for a gift to small artists and artists! Recommend
No além de ser linda, chegou em menos de duas semanas aqui no Brasil... muito satisfeita com minha compra, veio bem embalado, vendedor atencioso super indico.
Very great for developing children's artistic skills
Very cool! My peque will like it! She's a little smaller than I thought, but I'm still very happy! And it took nothing to get home!
The box is badly damaged. The Russian Post decided to kick it to the addressee itself)) but fortunately everything is whole. The projector is very cute. Everything works, I think the child will be happy.
Super
good quality. fast delivery
My daughter liked a lot not tried yet does not come with the pills
First parcel from 11:11 sale. delivery in 14 days. everything works, music plays. It's a little mutnovato. I took as a gift for the new year, I look forward to the incredible joy of a small artist. I went in :) checked and... I'm hiding. So long wait... Probably I can not stand it-I'll give it earlier
Very fast shipping! It came in 2 weeks! Well packed. The product corresponds to the description. For your money, a great toy. There more music can be included)
Fantastic, works and like it very much to my little girl. Thank you!
The table came quickly, well packed, delivery 5 days to St. Petersburg. Looks cool, everything works, plays music that you can not turn on. In the set of 3 plates (fruit, animals, transport), felt-tip pens, mini-album and sponge for cleaning the board.
Very nice to learn to draw but kes batteries do not last long too bad
daughter is happy with it, light projection could be better but over all it is a lovely addition to her drawing kit
Delivery is very fast for this 5. The child liked it, very interesting. The projector is also musical, you can disable the music. The table is small as it is written in the reviews. The box came crumpled, but the toy is normal.
It's like the description. After the new year I will complement the review. I liked it) a little crumpled box, but it's not a problem.
Livraison très rapide.
Super arrived well packaged no breakage everything works well can wait for Christmas
Great really my little one is delighted she likes the projection and the animals are too cute she starts to draw them really for the price I recommend at 1000% and the delivery was so fast product well packaged merciii store
produit comme la discription en plastique dure........... livraison rapide presque 20 jour............. bon qualite......... merci vendeur..........
I'm early and even though I didn't open it seems all perfect, thanks
good
Same as picture happy with my order
Delivery to Moscow is less than a week. It's whole. Funny toy, beautiful, there are two programs-light and music or only light. The only Cons: flimsy design, so you can not rock, the turn of the lamp is not adjustable, so the picture is not in the middle, but in the upper corner that you can't swing. Children really liked it, with pleasure they draw.
Conforme à sa description je recommande
Is fast
parfait
goods delivered in 16 days
Very good play
And cute
Very good value for the price. The quality is decent.
is like in picture, kids love it!!
Wowwwwww very beautiful games it is perfect Thank you store, my son find that very beautiful
The box came crumpled, but the toy is whole. The child liked it. It's okay.
No פתחתי
Delivery 17 days, packed well. Everything is in the kit, even the album is. Works from 3 PCs. Ahh. Clarity is adjustable! I chose to have 6 mugs with drawings. I like it very much!
Very beautiful. My son the adora. You pou draw a lot de figure. And well done. My son has 3 years I think is a great age range, maybe up to 6.
All right! The kids loved!
I am so glad to receive very fast package. you are the best.