SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very small, for a child of 6 years old is not enough. Need 3 AA batteries, toys play music and bright. It was packed medium, but just a slightly crumpled box.
Everything is super! The box is whole, not crumpled. The content corresponds to the description. Felt-tip pens are not dry) the child is happy! Mode with music and without, convenient) there is adjustment left/right, tilt angle and image clarity (from below the twist). Delivery to Moscow is something in 2 days.
Very well I thought that it was a little bigger May must very well the case
Pretty good and I think whoever has to receive it will like it. Shipping very fast. Seller recommended.
I ordered two tables, both blue and pink are very good. The store is in good faith, I asked to send quickly, so that the children on their birthday have time to come, he immediately sent me and every day came messages, where they they they they I will always order toys in this store.
Nice
Great toy for the kids excellent entertainment and learning skills to draw and colours pens are a bit low quality but I did not effect the concept as we can use new pens absolutely adorable highly recommended
Loved the product good quality
I love many many thanks
The goods are excellent. The sizes are not very large. Everything works fine. The baby is happy. Took a set with 6 discs. Special thanks to the store. Sent the goods very fast. I ordered at the point of issue at the cashier Pyaterochka. Sent oooochen quickly, had time for the birthday of the child. For this special thanks!
All right and fast
The goods came quickly. Description corresponds. The child liked it. Batteries are not included. It will need 3 AA batteries.
Comes with everything needed to use and easy to put together
As in the picture
Thank you! All is well! Delivery 12 days!!! Seller recommend!
just like in the picture. The girls love it.
It's just like the picture. The peque loved it. By putting a stick, the slate doesn't erase well from the marker that comes, but with a baby wipes it fixes
Entertaining. It's small but my daughter liked it the same way.
Great vendor delivered on, like the product.
I'll complement the review as soon as I collect.
Super
Very good product, super fast delivery thank you very much
Great game for my little boy :-)
I thought it was bigger, when I opened it it takes me a surprise it's like a small table pro good it's very well it has a single light position and another light with music to my girl liked it very much
It doesn't work. It doesn't give light and music sounds weird
Fast shipping to Poland. All works. Recommend!
My baby will be happy for his birthday,
Small but practical
A good idea, a toy as in itself, but the quality of electricians is bad. In three days, the light does not work. After a day, the music broke. Felt-tip pens are very flowing. Be careful
Excellent product, went well and quite quickly, I recommend the store.
works excellent. my son love it
It's for a gift but I 've tried it and it works fine. It's very small but I expected it that way
My niece has so much fun with it
The product is well arrived and now still watch or the quality also is good
N is a very big board but I gave it to my daughter at Christmas and she loved it, a pretty complete and very Fun pack
et reçu rapidement
Very good for kids
Very good, to learn to draw. It's a gift for my granddaughter. A 10. Thank you
As it looks, and it arrived long before the date indicated.
Very fast delivery, small table but small like. I recommend the store. Thank you so much!
A wonderful toy for creativity. It's a pity that there is no button to turn on and off the projector. Delivery is very fast.
They took it for a present. We opened up a look, a good idea for children!!!
라이트가 생각보다 약함.. 그리고 사인펜으로 그리고 지우개로 지우면 번지고 안지워짐.. 걍 물티슈로 지우는게 나음.
Received on the stipulated date. Even kings don't open. I'll give my opinion and pictures later.
In accordance with the description
Ordered 07.12 courier brought 13.12! All as in the description!
Great store
Came with an empty battery A new battery cost as much as the price of the watch
Great table, everything works. I bought it for a gift. The packing from pencils came all torn. the aesthetic appearance is spoilt
Product as described. Arrived quite fast. The picture has to be focused on wheel bottom.