SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jaqubstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaqubstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All Super
function okay, design good, suitable for under 5 years old children. only thing is i still need to pay local charges courier that not mentioned on the shipping terms before.
Спасибо, всё соответствует описанию. Чтоб работал нужно 3 батарейки.
Товар пришел раньше срока. Коробка была принята, но товар целый. Очень довольны. Продавца рекомендую.
The toy is cool!!! The store packed well, but from the bruising the box did not save, but inside the whole. The picture is visible well. In the set of 3 discs, with animals, fruits and aircraft machines. Another melody is pleasant. Seller and recommend!
Wszystko ok ☺️ szybka wysyłka, polecam
пришёл товар очень быстро, за две недели. коробка немного помята, но не критично. брала своим детям в подарок, а им всё равно какая упаковка. дети будут в восторге
Fast shipping recommend not yet experienced but looks good
Очень интересный проектор, думаю детям будет интересно, рисовать. Всё дошло в целости и сохранности. Спасибо продавцу за качество доставки
Beautiful, we agree, it looks good quality
my daughter loved it. i just hope that the pen included is more erasable like the one used in whiteboard. although it can be erased it still lives a mark. but the quality is good
Ordered 29/09, recieved today 11/10. Very well packaged but the box was damaged. Not a problem, everythings there. I couldn't believe how light it is! Would order again, thank you!
4 PCs I get (one already given away). The see top of. Because of more times 3 PCs ordered.
Very cool toy. Is with sound, you can turn it off, because is pretty loud. Picture very clear. Recommend
The picture looks much bigger
супер, ребёнок доволен
1. It came quickly and very well packed and in a beautiful box. 2. Very convenient projector itself, it can be removed from the "neck" as the head of the doll from the neck is removed. You can direct to another surface, holding in your hands. If so, as should be used, I want to note that it is convenient that the head-projector rotates and turns. It is very comfortable. you can position the pattern on the surface as convenient as you like. 3. Da!!! Another... battery-pill was already inside. You just need to pull out the safety "tongue" and immediately you can start drawing. very bright drawings. we will draw!))) thanks to the store! Highly recommend!!!
I'm on time. The article is in accordance with the description. Be very satisfied with the purchase
Коробка немного помчлась, но все целое. Работает, ребёнок довольный.
good looking product. I was expecting it to be bigger,but the product description is correct
although they tried to pack it good, items arrived smashed
The projector came quickly, in a very terrible box. Note this if you buy for a gift. The device works fine. Three sets of pictures: transport, food and animals. The picture is clear.
A good benefit, came earlier, odorless, without batteries, made qualitatively, not shatkoe., 3 weeks before Khabarovsk., bought for 870₽, I recommend, the child is delighted
I was hoping that it would be bigger and that the light would be stronger and that it would be in the middle of the table the drawing
Box arrived really dented. But item looks fine.
Very nice, so good... thanks you
Exactly as described, my daughter loved.
Very cool, arrived very quickly, had no fee, not only came to key Phillips to open the battery compartment bad is great, very satisfied, recommend.
Perfeito! Muito bonito! ❤️ O vendedor enviou super rápido. Estou muito satisfeita!
Arrived perfect! Is beautiful!
Box was damaged but contents were ok
Great arrived on time!!!!
Very fast shipping I received it in a week or so thank you so much
Very beautiful, work right, my 4 years loved, arrived before schedule
Arrived early, well packed, the descriptions match with the product. Appears to be tough. Like!
Great product, sensational… Kids and adults loved